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Common Prompt Issues

and how to fix them

Upahar Sood avatar
Written by Upahar Sood
Updated over 2 months ago

1. "My brand never appears"

Why this happens

  • The query is too broad (e.g., "best skincare brands in India").

  • AI models don’t have enough structured signals about your brand.

  • The brand name has variations or spelling differences.

  • The prompt doesn’t anchor the right audience, geography, or use case.

How to fix it

  • Get specific: include product type, geography, audience, and brand purpose.
    Example: "Best gut-health supplements for dogs in India (DTC brands only)."

  • Test known-fit queries: e.g., category queries where you know you are strong.

  • Check brand name variations: e.g., "Unleash Wellness," "Unleash Pet Wellness," "Unleash Dog Supplements."

  • Improve online presence (speculative but proven to help): strengthen structured pages, FAQs, reviews, and internal linking.

  • Run Snezzi’s visibility scan to confirm if AI engines currently “understand” your brand profile.

Pros

  • Quick wins by adjusting prompt structure.

  • Reveals whether issue is prompt-related or visibility-related.

Cons

  • Some models naturally deprioritize smaller brands until visibility improves.

  • Requires ongoing testing across engines.


2. "Results vary across models"

Why this happens

  • Different LLMs have different training data windows.

  • Some prioritize international brands; others boost local or DTC brands.

  • Model specialization (e.g., Gemini skews toward Google-indexed sources; Claude leans toward editorial quality).

What to do

  • Treat variance as normal.

  • Track patterns and trends, not single responses.

  • Don’t optimize solely for one engine — Snezzi’s GEO strategy balances Google + ChatGPT + Claude + Perplexity.

Pros

  • Cross-engine visibility gives stronger omnichannel discoverability.

  • Helps brands identify which model they need to "train" via content and distribution.

Cons

  • Inconsistency may confuse early users without guided interpretation.


3. "It shows competitors I don’t recognize"

Why this happens

  • Models often surface emerging, adjacent, or international competitors.

  • Some have similar product benefits but different categories.

  • Sometimes they surface benchmark brands, not market-share competitors.

How to evaluate

  • Check if they share:

    • Your category

    • Your use case

    • Your benefits

    • Your audience

  • If irrelevant, note them — they often indicate content gaps or weak contextual signals for your brand.

Pros

  • Surfaces new positioning insights or untapped subcategories.

  • Helps discover competitors you weren’t tracking.

Cons

  • Noise increases when prompts are broad or unstructured.

  • Global models sometimes over-index on US/EU brands.


4. "My brand appears sometimes and disappears other times"

Why this happens

  • AI engines use probabilistic reasoning — borderline brands fluctuate.

  • Missing structured content signals (FAQs, authoritative pages, category pages).

  • Weak presence in top-cited sources (blogs, reviews, listicles, UGC).

Fixes

  • Strengthen category authority via programmatic SEO + FAQs.

  • Add clear brand description blocks on key pages.

  • Increase external references (reviews, listicles, PR).

  • Use Snezzi’s prompt tracking to see patterns by day/model/query.


5. "The prompt output contradicts my brand positioning"

Why this happens

  • Model relies on general category averages.

  • Brand context provided is too thin.

  • Competitors dominate informational content.

Fixes

  • Add brand anchors into prompts: USP, ingredients, purpose, geography.
    Example: "Natural gut-health supplements for dogs in India with pumpkin, prebiotics, probiotics."

Pros

  • Creates more consistent brand-driven outputs.

  • Reduces hallucinations and generic phrasing.

Cons

  • Slightly longer prompts required.

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